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Find quick answers to your questions below...
Artwork/Printing
• Do I have to use your templates?
• Does your tray inlay include spine text?
• How are your discs printed?
• What does 4/4 mean?
• What if I can not create CMYK colors?
• What is a 100# book or text paper?
• What is a panel?
• What is scoring?
• What resolution should my graphics be?
• What type of format do you accept?
• Where are your templates?
• Will the printing look like my screen?
Discs/Media
• Can I use MP3s?
• Do I have to own the copyright for my music and artwork?
• Do you use real CDs?
• How are your disc printed?
• How do I make a CD master?
• Will the CD be compatible with all players?
Ordering
• Do you offer price breaks?
• How do I order?
• How do I send my files?
• Is there a reseller program?
Order Status
• Has my order shipped?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
Shipping and Returns
• How long does shipping take?
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
Guarantees
• Quality Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit be processed?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Why is your support through email and not the phone?
• How do I contact you?








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